Job Title: OMD Admin
Reporting To: OMD Supervisor
Purpose of the Job:
Responsible for preparing analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends, using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction.
Key Responsibilities:
New accounts:
- Meet with clients to understand the reporting needs.
- Specify clients’ tools and receive the needed training to be able to run reports using them.
- Align with clients the reporting package (performance, financial) frequency & delivery times.
- Align with IT & the SRC teams when needed.
- Build the needed report using techniques that would generate accurate reports in a short period of time
- Ensure Operations team members are correctly mapped on ADA
- Constantly get the Operations feedback on the reports & tackle any issues or concerns.
- Contact the client when needed to discuss data sources/calculations when needed.
- Set the KPIs reports as per the schemes required by stakeholders.
Up & Running accounts:
- Sustain the reports’ run as per agreed.
- Flag any abnormalities to the stakeholders while running reports.
- Attend clients’ meetings as scheduled.
- Apply any required updates on reports.
- Constantly look for better techniques to run reports.
Core Competencies
- Analysis
- Problem Solving
- Communication
- Result Orientation
- Teamwork
Experience, Knowledge and Skills Required
- University graduate of a relevant major.
- Fluency in the English language
- Call center experience
- Reporting or WFM experience is a plus
- Intermediate knowledge of the Power BI and SQL
- Advanced Excel Knowledge.
Security Compliance:
Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.
Ethics Compliance:
SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to SYKES policies on ethics and integrity.