Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Customer Support Representative / DANISH / inbound (m/f/d)
Ref
140510
Function
Customer Service
Work Model
Work from Home
Location
Germany | Berlin
Required language
Danish
Contract type
Permanent
Employment type
Full time
Closing date
15/07/2022
Description

SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

We are currently looking for DANISH speaking customer service representatives working from HOME

YOUR TASKS 

You advise our Danish speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently. 

 

WE OFFER: 
 

  • Fulltime employees receive: 
  1. Fixed salary of €1812 / month gross
  2. Language bonus of €300 / month 
  3. performance bonus of up to €300 / month 
  • Various options for contracts – 20 to 40 hours a week 
  • You will take part in a professional, paid training prior to starting your work 
  • You can enjoy 25 paid vacation days annually 
  • We offer you opportunities for advancement within the company or project
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • 50€ / month to cover your internet/electricity bills for working from home 

 

YOU OFFER: 

  • Fluency in Danish and English 
  • Commercial and technical affinity regarding the internet and phone calls
  • PC literacy 
  • Previous customer service experience preferable 
  • Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines 
  • You enjoy learning and adopt knowledge easily
  • You are empathetic and socially competent 

 

REQUIREMENTS FOR YOUR WORKPLACE: 

  • A broadband connection (DSL, VDSL or cable connection)  
  • An Internet connection with the speed of 16 Mbits/s downstream and 1 Mbit/s upstream
  • Your computer needs to be directly connected to a router. It needs to support NAT (Network Address Translation), provide a firewall component, and must be connected to the home network by IPv4
  • A separate, quiet and background noise-free room
  • Comfortable and ergonomic furniture 

… if you answered YES to all questions, then we want you!

 

We are looking forward to your application!

People from various backgrounds are welcome at SYKES!

 

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

 

Learn, Lead & Grow at Sitel Group®!

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.