- Adhere to budget by monitoring expenses and implementing cost-saving measures
Decision Making Authority
Independent Decisions Expected:
- Critical decision points on project plans (i.e. when to escalate).
- Ownership of project tasks.
- When and with whom to work to resolve conflicts.
- Presentation format and content for various audiences.
Recommendations Expected:
- Logical problem resolution within the guidelines of the project parameters.
- Suggestions for process improvements.
- Suggestions for cost savings.
- Suggestions for alternative solutions that will positively impact profitability and/or client, customer, or associate satisfaction.
- Identify and communicate 'best practice' procedures.
Typical Qualifications:
Education: Four-year college degree in a business related field or equivalent experience.
Experience: 1-2 years industry related experience including project management.
Skills: Good project management skills, facilitation and presentation skills. Strong interpersonal skills demonstrating ability to work independently and successfully within a cross-functional team. Excellent technical skills (Excel, Word, PowerPoint) Smartsheet experience a huge plus!
Knowledge/Abilities: Demonstrated strong understanding of general business management, basic accounting, and work processes. Strong understanding of the call center industry and Sitel’s business and strategic goals. Demonstrated ability to maintain and manage confidential and sensitive data.
Special Certifications: None required
Supervisory Responsibilities
None
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