Vacancy details

Cyprus | Larnaca

This vacancy is now closed

Description

Can you speak Swedish Fluently? Are you looking for an opportunity to work in one of Europe's sunniest countries and at the same time develop yourself personally and professionally and create a memory for life?

Then you will be happy to hear that we at SITEL are looking for Swedish-speaking customer service agents at our office in Larnaca, Cyprus!

We understand that you probably need to relocate for this position, and we want you to feel comfortable during the entire process. Therefore, we will help you find a place to live in Cyprus, for example: relocation, local administration and finding a home. The department you work in consists of lovely colleagues from Denmark, Sweden, Finland, Norway and Holland. They have a strong team spirit and regularly make exciting plans together and meet in their spare time.

 

The Role

As a customer service agent at One Plus, your daily responsibilities will include:

  • Provide the highest level of support to our customers via Phone, Chat and Email on a range of issues at ONE PLUS
  • Give accurate, valid and complete information by using the right procedures
  • Be the owner of the customer query and ensuring a timely resolution and response
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value, and we are proud of

Benefits of this position and Cyprus

  • Cyprus has 330 days of sunshine a year
  • Family-friendly tone in the office
  • Fixed-month salary & Bonus dependent on performance
  • Good opportunities for development both personal and professional
  • 0% income tax up to EUR 19,500 per year.
  • Paid training and overtime include
  • Attractive working hours
  • "Relocation" package
  • Private health insurance
  • Assistance in administrative tasks related to relocation, e.g. with opening a bank account and immigration papers.
  • Monthly SITEL activity days
  • Special discounts and offers at local cafes, gyms and more.

 

Qualifications:

  • Native or proficient level of Swedish (C2)
  • Intermediate level of English (at least B2) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver

Previous experience in a customer service job is preferable, but it is not a requirement!

 

Who is SITEL Globally and Locally?

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

SITEL Cyprus, Larnaca is a multicultural office and is recognized by it’s warm and inclusive culture among our 500+ colleagues. We currently have 3 offices all located in central Larnaca. Our multinational division consists of colleagues from Sweden, Norway, Denmark, Finland, Germany, Spain, France, Holland, Cyprus, England and many more!

Send in you application already today as recruitment is ongoing and we fill spots fast!

Facts about the Job

Location: Larnaca, Cyprus
Form of employment: Full-time, probationary period 6 months with very good opportunities for extension
Start Date: According to agreement (As soon as possible)

Contact

If you want more information about the position or the hiring process, you can contact the Recruitment Manager Halima via e-mail halima.iman@connect.sitel.com