Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
French Speaking Customer Service Advisor
Ref
137610
Function
Operations
Work Model
Work from Home
Location
UK | Edinburgh
Required language
French
Contract type
Permanent
Employment type
Full time
Closing date
01/04/2022
Description

French Speaking Customer Service Advisor

We provide customer support services for many different clients and if that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe!

Moreover, if you are far from the offices we have in Edinburgh, you can choose to work on a Work at Home Project (please find below the requirements) 

We operate between 8 am and 6 pm, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

  • 40 hours contract
  • Perkz: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account
  • Monthly incentive prizes

What you need to do in return? Well…you need to effectively use your excellent customer service skills to provide friendly and knowledgeable product information to our end users, assist them with installation and user-related enquiries via phone and email and advise them on procedures to give the best resolution. We work on a fast paced environment where dedication and flexibility matters.

If you feel you would like to be part of this team and you are ready to show your best talents, please read on:

RESPONSIBILITIES AND END RESULTS

  • Dealing with queries via Fax, Email, Phone and Letters to the customers satisfaction
  • Ensuring that cases and calls are logged in accordance with the Data Quality guidelines
  • To complete required training and pass all verification tests.
  • To reach and maintain a level of product and procedure competence and customer service skills agreed with the Team Lead.

Pre-recruitment experience, knowledge and skills required are:

  • A good knowledge of computers and operating systems
  • Must be able to speak English fluently plus French
  • Previous experience of working in a Product Support and/or customer service environment would be a distinct advantage.
  • Experience of handling calls in a Call Centre environment would be an advantage
  • Must demonstrate strong troubleshooting capabilities.
  • Must be able to work under pressure and be flexible when required
  • An interest in make up would be advantageous

HOMEWORKING REQUIREMENTS

You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organisation skills, independence and self-reliance are essential.

You will also need:

  • A dedicated home office space which is separate, quiet and free from background noise
  • A monitor with a resolution between 1280 x 1024 pixels and 1920 x 1200 pixels and a cable for HP Display port or HDMI. Monitor should not have built-in speakers
  • An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)
  • A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 1 Mbit/s
  • Comfortable and ergonomically sound furniture

All training will be delivered virtually.

If you enjoy building great relationships with customers and can help make your team/department one of the best, this could be just the start of your career with us.