We are looking for an
IT Onsite Engineer
based in Gothenburg
Lead in:
Do you have what it takes to work in the best IT-team in the business? We wish to extend ours with another member. You will be based in our Gothenburg office and will be part of the virtual team supporting our sites in Northern & Southern Europe.
The work is very varied where several projects and cases running in parallel, you need to be service-oriented and structured at the same time. We see that you find it easy to dive into problems and are a good solver, both practically and theoretically. As well as having the ability to be perceptive and responsive to users or customers' needs and problems.
Our IT environment is always under review for improvements but as of now, mainly built on PCs running Thin Kiosk, configured based on customer requirements. There is also a share pf regular PCs and laptops. We run VMWare as the virtualization platform and mostly Windows Servers. The network consists of Cisco devices and we have Avaya as telephony platform.
Primary Responsibilities:
- Administrating Windows operating systems, Active Directory, Patch management.
- Microsoft Office with Outlook and Exchange, cloud or on premises.
- Networking knowledge and limited Cisco administration
- Experience of working with end user support, case management and help desk
- There will also be the possibility for travel between sites as and when required.
Qualifications:
- Automation and scripting experience
- Relevant experience of virtualization in VMware
- Remote Desktop Services and thin clients
- Citrix with focus on XenApp
- Knowledge in SIP and IP Telephony
- Linux experience
Language skills
- English is our corporate language so need to be fluent in English, both verbally and written.
- Supporting the region, being a native speaker in a Scandinavian language is a must.
Your personal characteristics:
We seek a person who thrives in an international workplace and passionately want to improve our offices, as we continue our journey to become the best call center business in the region.
You have it easy to dive into difficulties and are a good solver, both practically and theoretically. As well as having the ability to be perceptive and responsive to users or customers' needs and problems.
Also your interpersonal skills and respect for confidentiality to be one of your strongest characteristics.
There will also be the possibility for travel between sites as and when required.
The job is including on-call rotation and full time with permanent employment.
Sitel Group:
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
Last day for application is the 7th of Janary 2022 but interviews will be ongoing, so send in your application already today.
Do you have any questions?
Please don’t hesitate to ask Regional IT Manager Northern & Cyprus Europe, Johan brännstedt ,Phone +46 (0) 70 3746078 or by mail johan.brannstedt@connect.sitel.com
Details:
Start date: Mid-January but somewhat flexible for the right person
Salary: Competitive
Last application day: January 7th
Job location: Gothenburg, Sweden
Job extent: Full time