Solutions Consultant EMEA
To support the acceleration of the company's growth and sales development, SYKES is looking for an ambitious and dynamic Solutions Consultant experienced in designing and deploying SaaS software and Digital solutions, preferably in CRM, customer experience and/or digital environments, in Germany and internationally.
Responsibilities
- You will be responsible for the technical and functional expertise of the business development teams throughout the sales cycle.
- Technically and functionally qualify customer opportunities and requests.
- Support the business development team on proposals.
- Work closely with customers to gather, understand and structure their requirements.
- Ensure projects are feasible and profitable for the business.
- Ensure the conception and writing of bids in close collaboration with the business development team.
- Ensure that the proposal meets the client's requirements, differentiates SYKES and complies with our internal requirements.
- Work closely with customers and the SYKES professional services team to design effective solutions.
- Respond to requests for technical/functional or pricing information received from customers, partners or the business development and professional services teams.
- Support the business development team in responding to requests for proposals and technical questionnaires.
- Presenting proposals to customers alongside members of the business development team.
- Act as a technical expert during meetings with the business development team.
- Deliver business cases and customer success stories that can be included in business proposals and used by the business development team.
- Support the professional services team by providing ongoing expertise to customers during and post project implementation.
Additional tasks
- Set up SYKES sales demos and support the business development team during these client meetings.
- Represent the company at professional events and perform product demos.
- Support the Product teams in the production of documentation.
- Support the Center of Excellence team to ensure the success of projects.
- Contribute to the improvement of SYKES’s offer and product by providing customer feedback.
- Maintain a knowledge of both technology and business trends and development relevant to the software and customer service industry.
Skills
- Previous experience of digital channels/ Solutions, technical/sales person or project/operational management.
- Expert in customer relations and digital, with strong knowledge of software solutions.
- Ability to understand clients' business issues, analyse problems and propose solutions both functionally and technically.
- Excellent oral and written communication skills and ability to adapt to a business audience.
- Ability to communicate with, summarise and report to senior management.
- Know-how in project management, team leadership and conducting meetings.
- Customer focus with exceptional customer relations skills.
- Ability to innovate and design new solutions.
- Strong commercial appetite.
- Strong knowledge of MS office, CX Tech and Digital Products.
- Bilingual German and English. French or Spanish would be a plus.
5 years’ experience in a similar position.
Regular travel in Germany and Europe, occasional travel to other regions.
Please send your brief application by 31. March 2022 via email to: karriere@sykes.com or our career portal.
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.
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