Vacancy details


This vacancy is now closed


CRS Customer Service Advisor - Polish

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.  


About the job…


We are looking for an enthusiastic Customer Support representative who is looking to work in a multilingual/multicultural fun environment.


City Realty Services (CRS) is Citibank’s Real Estate Management department who assist Citi employees and tenants with their Facilities related requests.


We can offer you…


  • 1 week training consisting of side by side with an experienced Customer Service Representative, practical training, and online courses.
  • Perkz: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account
  • Incentive prizes up to £50 per month



What You’ll Do


Well…you need to effectively use your excellent customer service skills to assist Citi employees with their Facilities related requests over the phone and email; advise them on procedure and give the best resolution.



  • You will play an integral role in delivering a superior customer service experience through various channels.
  • You will respond to all customers enquires within given timescales.
  • Develop and maintain a full knowledge of client products.
  • Handle all correspondence as requested/required.
  • Consult product manuals, to be able to advise customer of appropriate the most appropriate options and solutions.
  • Act as a representative for the company, providing first class support.
  • Take responsibility to investigate, escalate and track cases
  • Provide feedback upon resolving incidents by looking at the root cause of the issue and suggest processes/procedures improvements where possible.
  • Educating Citi employees to use the Market Place, advising of the many options available to them.
  • Undertake training and orientation of front-end servicing applications to offer world-class servicing to our customers.


Skills You’ll Need…


  • Fluent to a native level in English and Polish
  • Experience in Customer Service
  • Computer literate: Word-processing, Excel and email
  • Flexibility - Multicultural oriented
  • Ability to work under pressure and be detail oriented
  • Strong interpersonal and communication skills
  • Problem solving                                
  • Take ownership of issues and liaise with the client and internal Operations to resolve
  • Must be proactive and prepared to investigate issues off own initiative with the minimum of information. 
  • Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative Display a high level of attention to detail


Working Hours…


  • Monday to Friday 6:30 and 17:30



*All offers are subject to successfully passing a credit check, sanction screening and Disclosure Scotland background check*