CRS Customer Service Advisor - Polish
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.
About the job…
We are looking for an enthusiastic Customer Support representative who is looking to work in a multilingual/multicultural fun environment.
City Realty Services (CRS) is Citibank’s Real Estate Management department who assist Citi employees and tenants with their Facilities related requests.
We can offer you…
- 1 week training consisting of side by side with an experienced Customer Service Representative, practical training, and online courses.
- Perkz: employee benefits scheme that works with the best UK retailers
- Learning and Development courses
- Career opportunities within the account
- Incentive prizes up to £50 per month
What You’ll Do
Well…you need to effectively use your excellent customer service skills to assist Citi employees with their Facilities related requests over the phone and email; advise them on procedure and give the best resolution.
- You will play an integral role in delivering a superior customer service experience through various channels.
- You will respond to all customers enquires within given timescales.
- Develop and maintain a full knowledge of client products.
- Handle all correspondence as requested/required.
- Consult product manuals, to be able to advise customer of appropriate the most appropriate options and solutions.
- Act as a representative for the company, providing first class support.
- Take responsibility to investigate, escalate and track cases
- Provide feedback upon resolving incidents by looking at the root cause of the issue and suggest processes/procedures improvements where possible.
- Educating Citi employees to use the Market Place, advising of the many options available to them.
- Undertake training and orientation of front-end servicing applications to offer world-class servicing to our customers.
Skills You’ll Need…
- Fluent to a native level in English and Polish
- Experience in Customer Service
- Computer literate: Word-processing, Excel and email
- Flexibility - Multicultural oriented
- Ability to work under pressure and be detail oriented
- Strong interpersonal and communication skills
- Problem solving
- Take ownership of issues and liaise with the client and internal Operations to resolve
- Must be proactive and prepared to investigate issues off own initiative with the minimum of information.
- Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative Display a high level of attention to detail
Working Hours…
- Monday to Friday 6:30 and 17:30
*All offers are subject to successfully passing a credit check, sanction screening and Disclosure Scotland background check*