Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Technical Project / Customer Support Representative / ARABIC / inbound
Ref
126897
Function
Customer Service
Work Model
On-Site
Location
Germany | Berlin
Required language
Arabic, English
Contract type
Temporary
Employment type
Full time, Part time
Closing date
08/11/2021
Description

SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

For our site in Berlin we are currently looking for ARABIC speaking customer support representatives (m/w/d) who offer inbound customer service for PlayStation.

WHY YOU WILL LOVE US – our BENEFITS:

  • Fulltime employees receive:
    • 1670€ / month fixed salary
    • 100€ / month fixed monthly extra pay for your language skill
    • up to 300€ / month performance bonus
  • 40 Hours per week preferred
  • You will take part in a professional, paid training prior to starting your work
  • Weekends off!
  • You can enjoy 25 paid vacation days annually
  • We offer you opportunities for advancement within the company or project
  • The opportunity to improve/learn German with our in-house German teacher
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • We make sure you can travel via public transport with a discount
  • We have a casual dress code, so you can bring some inspiration to the team!
  • We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more!
  • According to your needs we offer coffee and fruits, and there are also many delicious lunch and snack options for you, like “Hello Fresh”
  • You will get inspired by all the different cultures within the company

 

What you will do at SYKES:

  • You will answer customer requests on the phone and offer support via E-mail
  • You will help customers with settling their accounts, payment in instalments, returns, and other payment related requests

 

Who are you? -  Are you…

  • an excellent ARABIC speaker (Gulf region) with very good English conversational skills?
  • willing to work office hours as the job demands?
    • Mo - Fr 09:30 bis 18:15
  • familiar with customer service?
  • having control over your computer?
  • living in Berlin and having a valid work permit at time of hire?
  • willing to work 5 times a week?
  • able to start on November 08th?

… then we want you!

 

We are looking forward to your application!

People from various backgrounds are welcome at SYKES!

 

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.  

 

Learn, Lead & Grow at Sitel Group®!

 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.