PURPOSE OF JOB
As a Recruitment Coordinator you will focus on facilitating the flow of candidates through the recruitment process. Your job begins when applicants first respond to a job opening and ends when the position is filled. You will work closely with a Recruitment Specialist to guide the best candidates through the interview and hiring process.
Key Responsibilities
- Screen, validate and interview candidates for potential hiring
- Schedule candidates for assessments and follow up as necessary
- Use Recruitment Tools to maintain a complete record of interviews and new hires
- Following up with candidates and updating Kallidus & other trackers where applicable
- Sending required follow up emails and text messages
- Supporting candidates with assessments & daily activities
- Build positive candidate experiences
- Overseeing and managing assessments phase
- Contact past applicants for new job opportunities
- Build positive candidate experience
CORE COMPETENCIES
Communication
- Promote a positive image for SYKES
- Create and maintain effective working relationships with all colleagues
Focus on customer
- Accurately identifies customer requirements, expectations, and needs
Results Orientation
- Demonstrates a strong sense of ownership and a commitment to achieving meaningful results
Confidentiality
- Deals with confidential information
- Precise with the received information
- Keep hold of information
Interpersonal skills and Teamwork
- Solicits the input and involvement of others
- Develops rapport, trust and Confidentiality
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
- At least 3 months call centre experience is essential
Skills Required:
- Fluency in the German or French language (C1-C2)
- Very good command in the English language
- Team player
- Ability to prioritise and multitask on daily basis
- Ability to work under pressure and within a changing environment
- Excellent communication and customer service skills
- Negotiation Skills
SECURITY COMPLIANCE
Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.
ETHICS COMPLIANCE
SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to SYKES policies on ethics and integrity.