Vacancy details

Germany | SYKESHome Germany

This vacancy is now closed


SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.  


Learn, Lead & Grow at Sitel Group®!


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


We are looking for Dutch speaking inbound customer advisors (m / f / d) for our customer Zalando. This is a home office position. 


Why start at SYKES? 


Sykes offers you real career opportunities, no matter what your professional life has been like so far! 


  • We reward a good performance with a bonus of up to € 300 per month - in addition to the fixed salary of € 1670 per month (gross at full time) and a bonus of € 300 for your language skills on top 
  • The hardware - PC, screens, headset, mouse, and keyboard - will of course be provided by us and for the electricity and internet costs you will receive a monthly flat rate of 50 €  
  • 20, 25, 30, 35 or 40 hours per week - we offer you the contract that suits you 
  • 20% employee discount to shop at Zalando! 
  • Company discounts for a well-known fitness studio as well as fashion, travel, technology and leisure 
  • Additional earning opportunities as part of our “refer a friend” program 
  • You are part of a team, even in your home office. That’s why you will regularly receive small gifts from us in the mail 


What you will do at SYKES: 


  • You take incoming calls and answer e-mails 
  • You answer questions about Zalando's products and services 
  • You help with parcel returns and invoices 
  • You access our customer database and update all points with every phone call 
  • Your working hours: Monday to Sunday 8:00 - 22:00 


Your strengths: 


  • You speak Dutch and English 
  • You can communicate well in writing 
  • You do not have any difficulties using a PC 
  • You enjoy helping people 
  • You have the talent to show understanding  
  • You enjoy being part of a team and understand the responsibility that comes with it 


Requirements to work from home: 


  • A broadband connection (DSL, VDSL or cable connection) 
  • An Internet speed of at least 16 Mbit / s downstream and 1 Mbit / s upstream. 
  • Your computer must be connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and be connected in the home network exclusively with IPv4. 
  • A lockable, separate room in which you can work undisturbed 
  • An ergonomic workplace 


We are looking forward to your application! 

People from various backgrounds are welcome at Sitel! 


As we move forward with candidates’ applications while simultaneously working toward a full integration with Sitel Group, candidates may see some communications come from Sitel Group as well as SYKES. While our company name is changing, rest assured that we are still offering award-winning culture built on 40+ years of industry-leading experience and commitment to improving the employee experience.