For our client Harman we are searching for the next possible period at the location Bochum.
Technical customer support (m/f/v) for telephone & written customer service
HARMAN International, a wholly owned subsidiary of Samsung Electronics, designs and manufactures networked audio and IT systems for automotive manufacturers, consumers and businesses worldwide. In order to expand its global market leadership in the long term, the company always needs highly qualified and motivated employees in all of its divisions.
Your tasks:
- Identify, analyze and solve software and hardware problems
- work with music services and all operating systems (Mac, Android, Windows and iOS).
- Guarantee excellent technical support for Harman customers via phone, email, chats and dealer portals.
- Provide customer satisfaction
- consulting on pre-sales inquiries and recommendation of new products (up and cross-selling)
- working as part of a team
Your qualification:
- knowledge about networks -EDP and Internet skills
- Good German skills (written and spoken)
- Good English skills (written and spoken)
- Customer and service orientation
- communicative ability
- Friendly appearance on the phone
- target orientation
- Team spirit and ability to work under pressure
- willingness/ability to learn
- Reliability
- Flexibility
- High social competence
- passion for music and customer service