SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.
Finnish Customer Service Advisor- Maternity Cover
We provide international customer services for a company specialising in Diabetes Care who are dedicated to improving the health and lives of people with diabetes.
Ascensia Diabetes Care (ADC) is a global company dedicated to improving the health and lives of people with diabetes and their goal is to provide products and solutions that make a positive, daily difference for people with diabetes.
They create high quality solutions and precision tools that help patients manage their condition and take charge of their lives.
On a daily basis we deal with many different clients and if all that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe!
The post holder will be expected to cover shifts anytime between 8am and 8pm, Monday to Friday. We offer a good benefit package as below:
- 40 hours contact
- Perkz: employee benefits scheme that works with the best UK retailers
- Learning and Development courses
- Career opportunities within the account
- Monthly incentivesIf you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:
- Responsibilities and results:
- What you need to do in return? Well…you need to effectively use your excellent customer service skills for customer; assist them with their inquiries over the phone or by email; advise them on products and give the best resolution. We work on a fast paced environment and flexibility matters.
- To respond to all customers enquires within given timescales, efficiently and effectively.
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.
- Logging of all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- To consult product manuals, to be able to advise customer of appropriate options / solutions.
- To meet minimum monitoring criteria
- To meet and exceed daily/weekly targets
- Pre-recruitment experience, knowledge and skills required are:
- Fluent in English and Finnish
- Experience of or aptitude for Customer Service.
- Good organisational skills.
- A minimum of 20 wpm on a keyboard.
- A working knowledge of MS Word / Excel
- Excellent communication skills and the ability to remain calm in all situations.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- ECDL qualification an advantage
Learn, Lead & Grow at Sitel Group®!
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
As we move forward with candidates’ applications while simultaneously working toward a full integration with Sitel Group, candidates may see some communications come from Sitel Group as well as SYKES. While our company name is changing, rest assured that we are still offering award-winning culture built on 40+ years of industry-leading experience and commitment to improving the employee experience.