SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.
Customer Service Agent – French Ecommerce Experience Representative
About the job…
We are looking for creative sales minded enthusiastic Rockstars to join our fast growing Sales team.
The Live Ecommerce Experience Representative is responsible for providing outstanding order and Sales Support to the client base. This includes prospective, new and existing customers. The right candidate will have passion in the customer facing experience and thrives in a busy and challenging environment. If you love music, dealing with Pre-sales enquires and doing things the right way every time, we’d like to talk to you!
What you will do doing…
Providing clear and excellent order support to existing or new customers, ensuring a high customer satisfaction and CSAT through live calls, emails and chats.
Handling Pre-sales, Sales opportunity and RMA inquiries through live calls, emails and chats.
Respond to general product information contacts with customers immediately through live calls, emails and chats.
Recognising sales opportunities and driving conversions of sales through utilizing proper CRM tools and systems complete with ownership of the customers support journey while ensuring a positive image of the company.
Working as part of a team
What skills you need…
You are a candidate who is a decisive, sales oriented individual who takes ownership of open issues and who is able to work independently and as part of a sales team.
You are able to provide a world class customer experience while also being sales orientated and driven. This includes maintaining a positive image throughout all transactions.
Strong verbal and written communication skills ability to research and find answers to consumer questions.
Ability to work under pressure.
You love technology and music.
Excellent interpersonal and communication skills (verbal & written) native standard English.
What experience you need…
Ability to communicate clearly and effectively and understand customer needs.
Ability to multi task while recording details of the contact.
Basic typing skills on a PC keyboard equal to 35 words per minute consistent accuracy.
Ability to provide excellent customer service while understanding the impact of quality targets showing propensity to continuous learning and development.
Ability to work in a fast paced environment while under pressure engaging with brand loyalty and client goals.
Working knowledge of Windows and computer usage as demonstrated in the interview process.
Shifts
Monday to Saturday 08:45-17:15 on a rotational basis. Please note, training schedule and post-training schedule may not be the same.
Learn, Lead & Grow at Sitel Group®!
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
As we move forward with candidates’ applications while simultaneously working toward a full integration with Sitel Group, candidates may see some communications come from Sitel Group as well as SYKES. While our company name is changing, rest assured that we are still offering award-winning culture built on 40+ years of industry-leading experience and commitment to improving the employee experience.