Vacancy details

JOB TITLE: Sr. Recruitment Specialist

REPORTS TO: Recruitment Manager

1. PURPOSE OF JOB

As a Sr. Recruitment Specialist, you will take ownership of the delivery of recruitment team’s performance versus required stakeholders’ & clients’ deliverables, fully informing recruitment team on all tasks, procedures and working instructions necessary in the execution of their daily tasks and duties, as well as maintaining overall quality and defining knowledge gaps. A recruitment supervisor is also responsible for team’s morale, motivation & development.

2. KEY RESPONSIBILITIES

·        Support Accounts and give recruitment advice to management, supervisors and employees

·        Conduct Competency Based Interviews (CBIs) and final assessments for FLL positions and other Managerial positions (MLL) upon need.

·        Determine selection criteria with the Hiring Managers/ Recruitment Manager and identify the account profiling needs for the team, and SYKES Culture

·        Train and advise Hiring Managers on interviewing techniques and assessment methods

·        Monitor the use of Kallidus and ensure the recruitment cycle is being followed by the team

·        Assign SRs to different recruitment team members when needed and support with coaching on the most effective sourcing technique

·        Monitor and coach on the filing system

·        Design job descriptions after performing the needed job analysis

·        Ensure the team follows SYKES branding process for job posting

·        Attend job fairs and recruitment events

·        Support with identifying future hiring needs and proactively prepare sourcing plans

·        Ensure meeting all SLAs of open vacancies according to the defined process

·         Manage the performance of the team, develop and coach team members when they are carrying out their day to day duties  

·        Recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual quality hiring and selection  

·        Deal with underperformance cases in a professional, consistent and timely manner, seeking advice as necessary 

·        Conduct regular 1:1s, daily checkpoints and bi-weekly Audits 

·        Ensure fair utilization of team’s effort & the workloads of the team, motivating them to ensure that all KPI’s are met  

·        Communicate effectively with the team ensuring that all messages and information are being communicated consistently & ensures communication gaps and conflicts with relevant stakeholders  

·        Ensure a high standard of code and leadership by being a role model and setting an example for others to follow  

·        Be able to report on team’s deliverables and KPIs and hold oneself accountable on them

·        Be able to deliver the following reports on timely manner: Sources ROI – Source utilization – Team’s utilization, and other related recruitment reports that may be assigned

·        Provide individual coaching & training to team members where appropriate.

·        Reach targets in respect of quality  

·        Foster a culture of continuous improvement in the team

3. CORE COMPETENCIES

·        Execution

·        Planning

·        Relationship Building

·        Performance Management

4. EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

·        Minimum 5 years of experience in Talent Acquisition Field

·        Call Centre background is preferred

·        HR Diploma or equivalent is preferable

·        Skills Required:

·        Proficiency in English or Italian or German languages (C1-C2)

·        Excellent people management skills

·        Excellent communication and customer service skills

·        Team player

·        Ability to prioritise and multitask the daily activities

·        Ability to work under pressure and within a changing environment 

·        Ability to write reports, business correspondence and procedure manuals

5. SECURITY COMPLIANCE

·        Employees are required to maintain compliance with SYKES safety, security, and privacy programs.  Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

6. ETHICS COMPLIANCE

·        SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.  Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to SYKES policies on ethics and integrity.