Work at Home: Customer Service Representative (Italian Speaker)
Do you like human interaction and helping people, whilst learning all the ins and outs of one of the most wanted Technology Brand of the World?
Are you looking for a rewarding career where you get professional training, gain valuable skills, receive regular coaching feedback by your caring managers, where you find career development opportunities in a multilingual environment of a great global company?
If your answers are yes, then we have the perfect opportunity for you as a Customer Service Representative in a new and exciting team servicing a top A brand client program!
At SYKES, we help people one caring interaction at a time – and that includes you!
We offer an exciting job in a fast-growing team, all 100% working from your own Home! SYKES will provide you with all hardware you need, and you will enjoy our other SYKES benefits such as a contract directly with the employer and having more free time because of your new virtual role. No more commuting!
What you will be doing:
- Interact and provide service to customers via inbound phone calls and emails in Italian language
- Communicate clearly and concisely, demonstrate empathy and the ability to de-escalate
- Leverage your strong computer skills and the ability to navigate through multiple systems to research information quickly
- Follow processes and procedures, log issues and solutions provided clearly and accurately
- Meet and exceed success metrics, including average handle time, quality assurance, customer service and schedule adherence
- Exhibit professionalism, self-manage and work independently in a fast-paced and highly demanding customer focused environment
What we offer:
- CCNL Commercio, work from home only (Telelavoro)
- Full time 40 hours/week with flexible working hours
- Working schedule across Monday to Sunday, 8:00 to 20:00 on a fix or rotational basis
- Computer, monitor, headsets will be provided in use.
- Full and complete professional training programs
- Regular career development opportunities across the SYKES network
- This is NOT an outbound / sales opportunity
Apply with us if you have:
- Fluency in Italian
- Good written and reading English skills
- Excellent communication, customer service and computer skills
- Professional and/or personal technical troubleshooting experience
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- A quiet, distraction-free home workspace it’s required, with good internet connection
- The responsibility to work independently from Home