Vacancy details

Germany | Berlin

This vacancy is now closed

Description

We are looking for a Senior Analyst in the Square Trade Project:

Senior Analyst (m/f/d)

 

The Opportunity

SquareTrade is a high growth consumer insure tech company with its global head office based in San Francisco

and its European headquarters in London.

As a highly successful organisation with an enviable position in its market and a clear growth strategy,

SquareTrade now has the need to further build out their team and strengthen capability in business

development and account management and build strength and depth in leadership capability and succession

planning. Kevin Gillan, Managing Director Europe, heads the business and is closely supported by a leadership

team of CFO, Senior Director, Partnerships and Senior Director IT & Change, plus a Customer Experience

Director, Operations Director and a further team of 30 people. This team is made up of a mix of backgrounds,

including consultancy and industry, and everyone is united by their genuine passion for SquareTrade, its

entrepreneurial culture, its values and real success in driving market and category disruption in an increasingly

international market.

SquareTrade has been working with its second biggest partner, MediaMarktSaturn Germany, since May 2019,

and the partnership is growing at the fastest pace we have ever seen. We are therefore looking for someone

with to join the Partnerships Team, working with us to identify and develop opportunities that can further grow

the account, optimise the experience of our customers and partner, and strengthen our relationship with

stakeholders.

 

The Role

  • Title: Senior Analyst - Partnerships – MediaMarktSaturn Germany
  • Reporting to: Senior Manager - Partnerships – MediaMarktSaturn Germany
  • Location: Office based, London (Soho) with c.20% travel to Germany

 

Main Purpose & Responsibilities

The Senior Analyst supports the Senior Manager with any projects related to the partnership with

MediaMarktSaturn Germany and the accounts' top-to-bottom-line performance and development. In

particular:

  • Support account relationship with MediaMarktSaturn Germany, both day-to-day and long-term/strategic

projects, building strong relationships with stakeholders.

  • Support and own projects across the account designed to improve performance, including both pre-sale

and post-sale projects

  • Works closely with cross-functional teams including Operations/CX, Finance, Legal/Compliance,

Marketing, and other teams during projects

  • Carries out analytical work to analyse performance and identify opportunities for performance

improvement and new projects

  • Supports business development in the region.
  • Point of point of contact and reference for partner and internally at SquareTrade regarding the partners'

programs and the local/regional market.

A successful Senior Analyst is a true relationship owner for SquareTrade partners – leading them to greater

revenues from insurance programs and improved customer loyalty overall – and an enthusiastic colleague –

delivering on accounts’ internal goals in terms of sales and profitability.

 

The Candidate

Knowledge & Experience

  • Experience in a highly analytical role within retail/FMCG/consumer services, or experience in a consulting

role working with retail organisations;

  • Experience of B2B channels
  • Strong understanding and preferably experience in the optimisation of customer experiences
  • Track record of successful internal stakeholders and client relationship management, project

management.

  • Strong business/commercial acumen.
  • Fluency in German and English

Skills & Personal Attributes

  • Enthusiastic and self-motivated.
  • Exceptional communication skills with the ability to interact effectively with diverse stakeholders

(senior/junior, tech/non-tech, internal/external) and represent SquareTrade externally.

  • Aptitude to work and succeed both in a tight team and alone.
  • A likeness for and willingness to travel.

 

For questions and further information about this position, please contact

Mirjam Heijs (Account Manager): mirjam.heijs@sykes.com

You are interested? HR looks forward to receiving your full written application

(motivation letter / curriculum vitae / credentials) 14.06.2021

 Appy here:  https://jobs.emea.sykes.com or find the direct link in the Intranet

 Applications of handicapped employees are expressly welcomed

Author: Ahmad Kreker | Date: 01.06.2021 | ISA-No.:25-2021