Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
We are looking for an enhusiastic
ENGLISH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE
to join our Oradea Call Center and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
- As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
- Involve your customers – realise and understand their needs, provide positive experience for them
- You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
- Be proactive - identify deeper drivers of customer needs
- Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
- Fluent in English language, both written and spoken
- Love helping customers, communicate clearly and have excellent problem solving skills
- Have a strong customer service focus
- If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
- Pay close attention to the details.
- Enjoy learning new things and develop – adopt changes easily and be flexible
- Confident user of MS Office package
If you join us:
- Participate in a paid, professional training lead by our professional trainers
- Become a member of a friendly, multicultural team
- You can develop and grow with the company as a member of our career program
- Feel the good vibe in our company events or team building activities