We are looking for a Quality Analyst for the Payments team.
The role as a Quality Analyst consists of developing the agents' performances in collaboration with Team leaders. You play an important role in the development of the account!
As part of your work to improve the quality of the interactions and thus the customer experience, you provide actionable insights into the agents' approach and performance in case handling.
As a QA, you provide feedback on any adjustments that need to be made and changes in processes with the intention of strengthening quality and the customer experience.
You are responsible and convey trust and security in a natural way and you have a lot of competence within the account.
To be a good fit for this position, we believe that you have an eye for detail, that you understand the meaning of excellent customer service and that you are always striving for better results.
Furthermore, you thrive in a role where you get the opportunity to share your knowledge and where you can inspire others to better results in an educational and motivating way.
Requirements:
Good understanding and knowledge of KPIs.
- Good communication skills.
- Minimum 6 months of experience and knowledge within the Payments team.
- Fluent in English, both writing and verbal communication.
- A clear understanding of Payments process and markets.
- No disciplinary action within the last 6 months.
Foundever Cyprus is an equal opportunity employer