Description

Scope of functions:

  • Working Hours: Flexible
  • Actively manage, coach and appraise the performance of all team members, resolving performance issues promptly
  • Ensure an effective working environment and consistent motivation for all team members to deliver to their full potential
  • Plan and organize to ensure high performance in areas of required skills, knowledge and competencies
  • Proactively review team members on the process of continuous improvement and implement changes to working practices/ processes
  • Deliver client satisfaction on quality and service level
  • Address, resolve and escalate problems as appropriate
  • Measure and track performance against established goals
  • Provides reports as required by the supervisor
  • Maintain forecasting / scheduling / real-time management requirements
  • Using available reports and other software reports effectively
  • Identify and offer solutions for operational and service problems
  • Coaches and develops staff; monitors staff product and technical knowledge
  • If required provides quality, ongoing feedback and required training
  • Maintains an in-depth knowledge of the client’s product
  • Ensures the attainment of client Service Level Agreements

Requirements:

  • Six months experience as a member of the Klarna SE project with deep knowledge of the account processes
  • Strong command of both Swedish and English, with the ability to communicate effectively in both written and verbal forms.
  • Consistent and punctual attendance.
  • Gains trust and respect from staff and works well with others
  • Motivates and reinforces teamwork and solicits the input and involvement of others
  • Strives for continuous personal development and improvement
  • Portrays a professional image to the client and to the team
  • Maintains a level of knowledge which allows for effective problem solving/trouble shooting
  • Focusing on key objectives; proactive self-starter
  • Sets and works to own standards and team standards
  • Prioritizing own workload and managing staff effectively
  • Makes decisions in line with the business needs of Foundever and the client
  • Allows for effective problem solving and trouble shooting