Description

Are you our next Training & Quality Manager with German ?  

Do you have a keen eye for detail and a passion for excellence? If you’re an inspiring leader fluent in German, we have the perfect opportunity for you to elevate our quality standards!

 
Your profile:
  • Proficient in German (C2) 
  • Conversational level of English (B2)
  • A minimum of one year of active tenure in the current position is required.
  • Preferability knowledge of policies and procedures of Vodafone campaign. 
  • Availability to work from home
  • Communicates effectively and confidently, both written and verbal
  • Excellent leadership and people management skills
  • Demonstrates Client management and relationship experience
  • Have experience in working to achieve and exceeding Client expectations, KPI, and Service Level Agreements
  • Analytical skills - the ability to identify problems, collect data, establish facts, draw conclusions and provide solutions
  • Experienced in the use of MS Office Suite
  • Proactive and Innovative

 

Your future role:
  • Acts as the primary interface between Foundever and client representatives
  • Ensures consistency in service delivery and business processes in the provision of services to the Client and its end users
  • Manages a team of Procut Specialists, Quality Analysts, and Trainers
  • Prepares and conducts Business Reviews and forecast reviews with the Client
  • Ensures business alignment to the Clients’ overall service strategy and requirements
  • Looks after the team's adherence to Foundever and the Client's policies
  • Translates client requirements into effective local level goals and objectives
  • Ensures the team has complete awareness and understanding of all SLAs, KPI and business objectives
  • Ensures delivery of all reporting as per the account reports suites
  • Plans and develops methodologies and procedures to improve the operating quality and efficiency of our customer services
  • Reports into and works closely with the Account Manager
Looking forward to welcoming you to the team!
 

Discover what awaits you:
  • Daily meal tickets worth 30 RON to keep you fueled.
  • Comprehensive private medical insurance to take care of you (can be also extended to your family).
  • Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
  • Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
  • Access to the 7card by Gympass for your fitness and well-being
  • Special banking offers to support your financials
  • Referral bonus, depending on the campaign of the job opening
  • A well-defined career path with many opportunities to grow and explore
  • A warm, multicultural environment where your unique voice is valued and celebrated
  • Access to a wide range of training and development opportunities
  • Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.

 

At Foundever®, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Let's create best moments together!