Vacancy details

Requirements:

• Actively manage, coach and appraise the performance of all team members, resolving performance issues promptly 
• Ensure an effective working environment and consistent motivation for all team members to deliver to their full potential 
• Plan and organize to ensure high performance in areas of required skills, knowledge and competencies 
• Proactively review team members on the process of continuous improvement and implement changes to working practices/ processes 
• Deliver client satisfaction on quality and service level 
• Address, resolve and escalate problems as appropriate 
• Measure and track performance against established goals 
• Provides reports as required by the supervisor 
• Maintain forecasting / scheduling / real-time management requirements 
• Using available reports and other software reports effectively  
• Identify and offer solutions for operational and service problems 
• Coaches and develops staff; monitors staff product and technical knowledge 
• If required provides quality, ongoing feedback and required training 
• Maintains an in-depth knowledge of the client’s product 
• Ensures the attainment of client Service Level Agreements 
  
  
• Tenure 2 years in group sales
• Leads by example 
• Member of the SAS AB project and good knowledge of the account processes 
• Gains trust and respect from staff and works well with others       
• Motivates and reinforces teamwork and solicits the input and involvement of others 
• Strives for continuous personal development and improvement 
• Portrays a professional image to the client and to the team 
• Maintains a level of knowledge which allows for effective problem solving/trouble shooting 
• Focusing on key objectives; proactive self-starter 
• Sets and works to own standards and team standards 
• Prioritising own workload and managing staff effectively 
• Makes decisions in line with the business needs of FOUNDEVER and the client  
• Allows for effective problem solving and trouble shooting 
• Excellent use of the English language, both spoken and written. 
• Will be required to work on some weekends and late/night shifts in rotation with other Team Leads 
• Willing to commit long-term to the Larnaca office.