We are looking for an enhusiastic
ENGLISH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE
to join Cluj and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
- As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
- Involve your customers – realise and understand their needs, provide positive experience for them
- You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
- Be proactive - identify deeper drivers of customer needs
- Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
- Fluent in English language
- Love helping customers, communicate clearly and have excellent problem solving skills
- Have a strong customer service focus
- If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
- Pay close attention to the details.
- Enjoy learning new things and develop – adopt changes easily and be flexible
- Confident user of MS Office package
If you join us:
- You participate in a paid, professional training lead by our professional trainers
- Become a member of a friendly, multicultural team
- You can develop and grow with the company as a member of our career program
- Feel the good vibe in our company events or team building activities