Vacancy details

This vacancy is now closed

Vacancy title
Danish Customer Service Adviser- Commercial Cards
Ref
47050
Function
Operations
Location
UK | Edinburgh
Required language
Danish
Contract type
Permanent
Employment type
Full time
Closing date
06/12/2019
 
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Description

CG12 Permanent Danish Speaking Commercial Cards Customer Service Advisor – Financial Services

We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people in many different countries across Europe!

We operate 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

  • 40 hours contract – 24/7 service - variety of flexible shifts on a rotational basis
  • 4 weeks training consisting of classroom style content, as well as dedicated side by side with an experienced Customer Service Representative
  • Rotational Nightshift – additional 15% allowance
  • Perkz: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account
  • Monthly incentive prizes that go up to £180 per month

What you need to do in return?

Well… you need to effectively use your excellent customer service skills for our high profile cardholders; assist them with their card inquiries over the phone; advise them on procedure and give the best resolution. We work in a fast paced environment and flexibility matters.

Main Responsibilities

The main responsibility of this role will be to support Commercial Cards cardholders and company representatives with EMEA region registered cards via phone and email. Our callers could be anywhere in the world when they contact us!

The job holder would handle a variety of requests such as:

  • Card/PIN requests and replacements
  • General Information / training on card usage or online website usage
  • Potential Fraud – Inbound and Outbound whilst working alongside the fraud prevention team to analyse, identify and stop instances of fraud.
  • Complaints
  • Declined Transactions
  • Credit Line amendments

The job holder will provide a single ‘window’ and act as a representative for the company, providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.

Using an assortment of applications the job holder will liaise with teams in UK, India and staff onsite to facilitate the resolution of enquiries.

Due to the profile of the companies that contact us, we operate 24/7, 365 days a year. 

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

  • Fluent in English and Danish
  • Previous experience in Customer Service, preferably in the Financial industry
  • Good level of comfort with computer applications and MS Office
  • Flexibility
  • Initiative, ability to multitask and prioritise
  • Problem solving & conflict resolution
  • Effectively prioritise time & manage work to deadlines
  • Take ownership of issues and liaise with the client and internal Operations to resolve
  • Excellent communication skills & ability to communicate at all levels
  • Display a high level of attention to detail

We are looking for a start date of  25/11

If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role.

*All offers are subject to successfully passing a credit check, sanction screening and Disclosure Scotland background check.*

 

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