Vacancy details

This vacancy is now closed

Vacancy title
Financial_Customer Service Advisor
Ref
46760
Function
Customer Service
Location
UK | Edinburgh
Required language
English
Contract type
Permanent
Employment type
Full time
Closing date
30/12/2019
 
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Description

Customer Service Advisor – Financial Services

 

We provide financial services throughout the UK and if that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual, fast paced environment, where most speak at least two languages, and we communicate daily with people in many different countries.

What we can offer you...

 

  • 40 hours contract
  • 2 weeks training consisting of classroom style courses and side-by-side with an experienced Customer Service Representative
  • Perks: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account

  

RESPONSIBILITIES AND END RESULTS

The job holder will provide a single ‘window’ and act as a representative for the company. Providing first class support and acting as a point of escalation. 

To develop and maintain a full knowledge of client products and services. 

To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff. 

To deal with all correspondence as requested/required. 

Logging of all calls / contacts accurately and in line with procedure.

To meet minimum monitoring criteria.

To meet and exceed daily/weekly targets.

 

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

 

Full details of both pre and post training minimum skills are held within the department.  Pre-recruitment experience, knowledge and skills required are:

 

  • Fluent in English.
  • Previous experience in Customer Service, preferably in the Financial industry.
  • Computer literate: Word-processing, Excel, internet and general systems usage
  • Ability to work under pressure, detail oriented and flexible.
  • Strong interpersonal, communication and customer service skills.
  • Initiative, ability to multitask and prioritize.
  • Experience in Cards business or an interest in financial matters highly valued.
  • Sense of urgency and responsibility required.
  • Problem solving and conflict resolution.
  • Effectively prioritize time & manage work to deadlines.
  • Take ownership of issues and liaise with the client and internal Operations to resolve.
  • Ability to work in a pressured environment and multi-task is essential.    
  • Must be proactive and prepared to investigate issues off own initiative with the minimum of information.           
  • Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative Display a high level of attention to detail.

 

Subject to Disclosure Scotland and credit check.

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