Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Back Office Agent - German
Ref
45849
Function
Operations
Location
Romania | Sibiu
Required language
German
Contract type
Permanent
Employment type
Full time
Closing date
31/12/2020
Description

Are you looking for a multicultural environment to develop yourself and your skills? Join SYKES in Sibiu to experience the culture of a multinational US company!
If you are the type of person that has a solution to every problem, you like keeping the pace with technology and enjoy sharing your knowledge, then you are our missing piece.
Your main responsibility will be to answer enquires coming from end users via phone, email, chats or forums.



REQUIRED SKILLS AND EXPERIENCE:
Medium/Advanced level of German
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A pro-active approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)

 

YOUR DAILY TASKS:
Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff



OUR BENEFITS PACKAGE:
Paid professional technical training
Monthly performance-based bonuses
15 RON/day meal tickets
A well-defined career path with many opportunities to grow in different directions