We are looking for an enhusiastic DUTCH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Call Center and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
- As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
- Involve your customers – realise and understand their needs, provide positive experience for them
- You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
- Be proactive - identify deeper drivers of customer needs
- Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails