Vacancy details

Vacancy title
POLISH and ENGLISH Speaking Customer Service Representative for Bank Support
Ref
44856
Function
Customer Service
Location
Hungary | Budapest
Required language
English, Polish
Contract type
Permanent
Employment type
Full time
Closing date
30/11/2019
 
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Description

We are looking for an enthusiastic POLISH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Call Center and as a part of a team provide first class support and acting as a point of escalation in the resolution of BANK CLIENT enquiries.

Your responsibilities will be the following:

  • Handling enquiries from customers by phone or email
  • Handling customer complaints taking responsibility to investigate, escalate and track appropriately
  • Upon solving incidents, look at the root cause of the issue and suggest processes/procedures improvements where possible
  • Undertake training and orientation to offer world-class servicing to our customers
Requirements:
  • Language knowledge: native Polish and fluent English is a must
  • Previous experience in customer service, preferably in the financial industry
  • Excellent knowledge of MS Office
  • Strong interpersonal, communication and customer service skills
  • Interest in financial matters
  • Ability to work in a pressured environment and multi-task is essential
  • Must be proactive and prepared to investigate issues off own initiative with the minimum of information
  • Excellent communication skills & ability to communicate at all levels
  • Self-motivated and demonstrate high level of initiative, display a high level of attention to detail
What we offer:
  • Coming from abroad? We help you with relocation package
  • Participate in a paid, professional training lead by our professional trainers
  • Become a member of a friendly, multicultural team
  • You can develop and grow with the company as a member of our career program
  • Feel the good vibe in our company events or team building activities
  • We ensure you in house doctor, central located office and casual dress code
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