7. EXPERIENCE, EDUCATION, KNOWLEDGE AND SKILLS REQUIRED
Full details of both pre and post training minimum skills are held within the department. Pre-recruitment experience, education, knowledge and skills required are:
· Preferably 3-6 months of contact centre experience
· Fluent English language
· Prior experience managing social media is a plus
· 5 GCSE's/Standards Grades A-C / Equivalent (must include English)/ 5 Standards required
· High level understanding of social networks and social media
· High level knowledge and expertise on client’s products and services
· High level knowledge of Internet, and online applications and services
· High quality written and verbal communication skills
· Typing speed of 40 words per minute is desirable
· Ability to analyse and provide feedback on issues and volume drivers impacting KPIs
· Experience of, and satisfactory, Customer Service skills
· Good comprehension skills and thorough attention to detail
· Good organizational and time management skills
· Good understanding of MS Office programs
· Proactive, friendly and a team player.
· Ability to work on own initiative and under pressure in order to achieve deadline
· Basic computer skills.
Working hours:
8am to 1am Monday to Saturday (2 shifts, 8 – 16:30 and 16:30 – 1:00) and Sunday 8:30am – 10pm. Over 40 hours.
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