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Vacancy details
Romania | Cluj
Sitel Group & Sykes are now Foundever™
This vacancy is now closed
Vacancy title
Team Coordinator with Italian
Ref
35206
Function
Training
Location
Romania | Cluj
Required language
English, Italian
Contract type
Permanent
Employment type
Full time
Closing date
31/12/2019
Description
Responsibilities:
Ensures business alignment to the client's overall service strategy and requirements
Ensures consistency in service delivery and business processes in the provision of services to the brand customer and consumers
Acts as the primary interface between SYKES and client's department(s)
Translates client requirements into effective local level goals and objectives
Communicates effectively and clearly the goals and objectives
Ensures the team(s) has/have complete awareness and understanding of all SLA’s, KPI’s and business objectives
Delivers all reporting as per the account reports suites
Adheres and reinforces SYKES policies and values
Requirements:
Experience in working with people on different levels
Previous people management experience is a must
Higher/further educational qualification or the equivalent
Technical or specific skills (e.g. technical, computer)
Excellent leadership and people management skills
Extensive Client management and relationship experience
Experience in working to achieving and exceeding client expectations, KPI’s and Service Level Agreements
Proficient in Italian and good level of English
Proficient with writing reports, business correspondence and procedure manuals.