Vacancy details

This vacancy is now closed

Vacancy title
Croatian/Serbian/Slovenian Speaking Customer Support Representative
Ref
34429
Function
Customer Service
Location
Romania | Cluj
Required language
Croatian, Serbian, Slovenian
Contract type
Permanent
Employment type
Full time
Closing date
31/12/2019
Description

 

We are looking for an enhusiastic

Croatian/Serbian/Slovenian SPEAKING CUSTOMER SUPPORT REPRESENTATIVE

to join our Cluj-Napoca Call Center and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

 

Your responsibilities will be the following:

  • As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
  • Involve your customers – realise and understand their needs, provide positive experience for them
  • You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
  • Be proactive - identify deeper drivers of customer needs
  • Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

 

Our desired candidate:

  • Fluent in Croatian/Serbian/Slovenian language and have conversational English language knowledge
  • Love helping customers, communicate clearly and have excellent problem solving skills
  • Have a strong customer service focus
  • If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
  • Pay close attention to the details.
  • Enjoy learning new things and develop – adopt changes easily and be flexible
  • Confident user of MS Office package

 

If you join us:

  • Coming from abroad? We help you with relocation package
  • Participate in a paid, professional training lead by our professional trainers
  • Become a member of a friendly, multicultural team
  • You can develop and grow with the company as a member of our career program
  • Feel the good vibe in our company events or team building activities
  • We ensure you in house doctor, central located office and casual dress code
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