Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Quality Analyst for Panasonic German
Ref
143114
Function
Quality
Work Model
Hybrid
Experience
Mid-level
Education
Graduate
Location
Hungary | Budapest
Required language
English, German
Contract type
Permanent
Employment type
Full time
Closing date
23/04/2024
Description

We are looking for a German Speaking Quality Analyst to join our Panasonic German team.

RESPONSIBILITIES:

The position holder, will be responsible for improving the quality performance of the team.

  • Provides call monitoring solutions for Panasonic German team
  • Single point of contact to Panasonic regarding quality
  • Coordinates and manages quality activities with other management members within the Panasonic account
  • Provides structured proactive feedback to members of the department on a weekly and ad-hoc basis as per the agreed Foundever  Quality Standards
  • Provides technical input into site quality, training and operational functions
  • Contributes positively towards both employee and client satisfaction
  • Actively participates on weekly quality and calibration calls with the client
  • Works closely and provides support to Team Leaders
  • Provides support to Panasonic German group when Team Leader is absent

 

REQUIREMENTS:

  • Native/near-native in German
  • Minimum 6 months of experience in the Panasonic team
  • Good knowledge of Panasonic processes and procedures
  • Excellent communication, presentation and problem solving skills
  • No verbal or written warning received in the past 6 month
  • Strong product knowledge
  • Good in MS Excel
  • Good analytical skills

 

 Education:

  • Higher/further educational qualification or the equivalent

 

Advantage:

  • English language skills