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Vacancy title
Customer Service Agent – Norwegian Ecommerce Experience Representative
Ref
140476
Function
Operations
Work Model
Work from Home
Location
UK | UK Remote, any Location, GB
Required language
Norwegian
Contract type
Permanent
Employment type
Full time
Closing date
09/08/2022
Description

Sonos Norwegian Customer Service Agent – Ecommerce Experience Representative

 

About the job…

 We are looking for creative sales minded enthusiastic Rockstar’s to join our fast growing SONOS Sales team.

 

The Live Ecommerce Experience Representative is responsible for providing outstanding order and Sales Support to the SONOS client base. This includes prospective, new and existing customers. The right candidate will have passion in the customer facing experience and thrives in a busy and challenging environment. If you love music, dealing with Pre-sales enquires and doing things the right way every time, we’d like to talk to you!

 

What you will do doing…

Providing clear and excellent order support to existing or new customers, ensuring a high customer satisfaction and CSAT through live calls, emails and chats.

Handling Pre-sales, Sales opportunity and RMA inquiries through live calls, emails and chats.

Respond to general SONOS product information contacts with customers immediately through live calls, emails and chats.

Recognising sales opportunities and driving conversions of sales through utilizing proper CRM tools and systems complete with ownership of the customers support journey while ensuring a positive image of the company.

Working as part of a team

 

What skills you need…

You are a candidate who is a decisive, sales-oriented individual who takes ownership of open issues and who is able to work independently and as part of a sales team.

You are able to provide a world class customer experience while also being sales orientated and driven. This includes maintaining a positive image of SONOS throughout all transactions.

Strong verbal and written communication skills ability to research and find answers to consumer questions.

Ability to work under pressure.

You love technology and music.

Excellent interpersonal and communication skills (verbal & written) in English and native standard Norwegian.

 

What experience you need…

Sales and customer experience preferred

Ability to communicate clearly and effectively and understand customer needs.

Ability to multitask while recording details of the contact.

Basic typing skills on a PC keyboard equal to 45 words per minute consistent accuracy.

Ability to provide excellent customer service while understanding the impact of quality targets showing propensity to continuous learning and development.

Ability to work in a fast-paced environment while under pressure engaging with brand loyalty and client goals.

Working knowledge of Windows and computer usage as demonstrated in the interview process.

 

Shifts

Monday to Saturday 08:45-17:15 on a rotational basis.