Vacancy details

Romania | Cluj

This vacancy is now closed

Description

We are looking for an enthusiasticPortuguese SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our office, and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

 

Your responsibilities will be the following:

  • As a Customer Support Representative you will be the first contact of the customers – handling incoming phone calls and emails
  • Handle end-user requests of the products
  • Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
  • Keep the user informed and follow-up ongoing cases
  • Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
  • Be proactive - identify deeper drivers of customer needs
  • Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

 

Our desired candidate:

  • Fluent in Portuguese language and has conversational English language knowledge
  • Loves helping customers, communicates clearly and has excellent problem solving skills
  • Has a strong customer service focus
  • If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
  • Pays close attention to the details
  • Enjoys learning new things and develops – adopts changes easily and be flexible
  • Confident user of MS Office package

 

If you join us we offer you:

  • Coming from abroad? We help you with a relocation package
  • Competitive salary, bonuses and cafeteria benefits
  • Stable and international company background
  • Multilingual environment, native colleagues from more than 25 nationalities
  • Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
  • Participate in a paid, professional training lead by our professional trainers
  • Feel the good vibe in our company events or team building activities (Fruit day, Chocolate day, office massage, Christmas party, Charity cookie fair, Women’s day, Valentine’s day etc.)
  • Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program
  • Possibility to work from home
  • We ensure you in-house doctor, central located fancy&modern office and casual dress code

 

Fore more information check us on Facebook too and watch our video!