Vacancy details

Germany | Berlin

This vacancy is now closed

Description

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.  

 

Learn, Lead & Grow at Sitel Group®!

 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

We are looking for dedicated, multilingual people with a technical or gaming background, who are answering customers’ requests by email and telephone for a famous console developer.

 

YOUR TASKS 

You advise our French speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently. 

 

WE OFFER: 
 

  • Fulltime employees receive: 
  1. Fixed salary of €1705 / month gross
  2. Fixed bonus for working in French of €100 / month 
  3. performance bonus of up to €300 / month 
  • Various options for contracts – 20 to 40 hours a week 
  • You will take part in a professional, paid training prior to starting your work 
  • You can enjoy 25 paid vacation days annually 
  • We offer you opportunities for advancement within the company or project
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • 50€ / month to cover your internet/electricity bills for working from home 

 

YOU OFFER: 

  • Fluency in French and English 
  • Commercial and technical affinity regarding the internet and phone calls
  • PC literacy 
  • Previous customer service experience preferable 
  • Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines 
  • You enjoy learning and adopt knowledge easily
  • You are empathetic and socially competent 
  • You live in Germany, because working from abroad is not possible

 

REQUIREMENTS FOR YOUR WORKPLACE: 

  • A broadband connection (DSL, VDSL or cable connection)  
  • An Internet connection with the speed of 16 Mbits/s downstream and 1 Mbit/s upstream
  • Your computer needs to be directly connected to a router. It needs to support NAT (Network Address Translation), provide a firewall component and must be connected to the home network by IPv4
  • A separate, quiet and background noise-free room
  • Comfortable and ergonomic furniture 

 

We are looking forward to receiving your application – people with various backgrounds are very welcome!

 

As we move forward with candidates’ applications while simultaneously working toward a full integration with Sitel Group, candidates may see some communications come from Sitel Group as well as SYKES. While our company name is changing, rest assured that we are still offering award-winning culture built on 40+ years of industry-leading experience and commitment to improving the employee experience.